Gaadi Chalak

Privacy Policy

Privacy Policy

Privacy Policy – GadiChalak (Customer App)

Effective Date: [Effective Date]

GadiChalak (“we”, “our”, “us”), operated by Beritrave Technologies, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use the GadiChalak mobile application and related services.

By using GadiChalak, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

Personal Information

When you create an account or use our services, we may collect:

  • Full Name

  • Mobile Number

  • Email Address

  • Profile Photograph (optional)

  • Date of Birth (if required)

  • User ID

  • Emergency Contact Information

Vehicle Information

To provide suitable driver matching, we may collect:

  • Vehicle Type (Hatchback, Sedan, SUV, Luxury)

  • Transmission Type (Manual or Automatic)

Booking Information

We collect information related to your bookings, including:

  • Pickup Location

  • Drop-off Location

  • Trip Type

  • Scheduled Date & Time

  • Trip Duration

  • Fare Details

  • Payment Status

  • Booking History

Location Information

With your permission, we collect:

  • Precise GPS location during booking and active trips

  • Background location only when required for live trip tracking and safety features

Location information is used solely for:

  • Finding nearby drivers

  • Live trip tracking

  • Navigation assistance

  • Emergency SOS functionality

  • Improving service quality

Device Information

We may automatically collect:

  • Device Model

  • Operating System

  • App Version

  • Device Identifiers

  • IP Address

  • Crash Reports

  • Performance Logs

Payment Information

Payments are processed through trusted third-party payment providers.

GadiChalak does not store your complete debit card details, credit card details, UPI PIN, banking passwords, or other sensitive payment credentials.

Notifications

We collect device notification tokens to send:

  • Booking confirmations

  • Driver arrival notifications

  • Trip updates

  • Promotional notifications (only if enabled by you)

2. How We Use Your Information

We use your information to:

  • Create and manage your account

  • Match you with verified drivers

  • Process bookings

  • Calculate estimated fares

  • Enable secure communication

  • Process payments

  • Provide customer support

  • Improve application performance

  • Prevent fraud and misuse

  • Comply with applicable legal obligations

3. Sharing of Information

With Drivers

To complete your booking, drivers may receive:

  • Your first name

  • Pickup location

  • Drop-off location

  • Contact information (only when necessary)

  • Booking details

With Service Providers

We may share information with trusted third-party vendors providing:

  • Cloud hosting

  • Push notification services

  • Payment processing

  • Analytics

  • Customer support

Legal Authorities

We may disclose your information when required by law, court order, or government authorities.

We do not sell, rent, or trade your personal information to third parties.

4. Data Security

We implement industry-standard security measures, including:

  • HTTPS encryption

  • Secure cloud infrastructure

  • Encrypted data transmission

  • Authentication and access controls

  • Secure server environments

Although we take reasonable steps to protect your information, no method of electronic storage or transmission over the internet is completely secure.

5. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services

  • Maintain booking records

  • Resolve disputes

  • Comply with legal and regulatory requirements

When data is no longer required, it is securely deleted or anonymized.

6. Your Rights

You may have the right to:

  • View your profile information

  • Update your account details

  • Request correction of inaccurate information

  • Request deletion of your account

  • Withdraw permissions such as location access (certain app features may no longer function)

7. Account Deletion

You may request deletion of your account by:

Eligible deletion requests will be processed within a reasonable timeframe unless retention is required by applicable law.

8. Children’s Privacy

GadiChalak is intended only for individuals who are 18 years of age or older.

We do not knowingly collect personal information from children.

9. Third-Party Services

The application may use third-party services such as:

  • Google Maps Platform

  • Firebase

  • Push Notification Services

  • Payment Gateway Providers

  • Analytics Providers

These third-party services are governed by their own privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on our website and/or within the GadiChalak application. Continued use of the application after changes become effective constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

Beritrave Technologies

Email: support@gadichalak.com

Website: https://gadichalak.com

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